Overview:

CompTIA A+ certification is an internationally recognized, vendor-neutral certification that many employers consider a prerequisite for entry-level IT employment. A+ certification signifies that the individual is capable of performing tasks such as installation, configuration and troubleshooting of common PC systems.

Duration:  

48 hours

Objectives:

Upon successful completion of this course, students will learn:

• Identify the hardware components of personal computers and mobile digital devices
• Identify networking and security fundamentals
• Install, configure, and troubleshoot display devices
• Install and configure peripheral components
• Manage system components
• Manage data storage
• Identify the hardware and software requirements for client environment configurations
• Identify network technologies
• Install and configure networking capabilities
• Support mobile digital devices
• Support printers and multifunction devices

Course outlines:

1.      Windows Operating Systems

• Compare and contrast various features and requirements of Microsoft Operating Systems (Windows Vista, Windows 7, Windows 8, Windows 8.1)
• Given a scenario, install Windows PC operating systems using appropriate methods
• Given a scenario, apply appropriate Microsoft command line tools
• Given a scenario, use appropriate Microsoft operating system features and tools
• Given a scenario, use Windows Control Panel utilities
• Given a scenario, install and configure Windows networking on a client/desktop
• Perform common preventive maintenance procedures using the appropriate Windows OS tools

2.      Other Operating Systems and Technologies

• Identify common features and functionality of the Mac OS and Linux operating systems
• Given a scenario, set up and use client-side virtualization
• Identify basic cloud concepts
• Summarize the properties and purpose of services provided by networked hosts
• Identify basic features of mobile operating systems
• Install and configure basic mobile device network connectivity and email
• Summarize methods and data related to mobile device synchronization

3.      Security

• Identify common security threats and vulnerabilities
• Compare and contrast common prevention methods
• Compare and contrast differences of basic Windows OS security settings
• Given a scenario, deploy and enforce security best practices to secure a workstation
• Compare and contrast various methods for securing mobile devices
• Given a scenario, use appropriate data destruction and disposal methods
• Given a scenario, secure SOHO wireless and wired networks

4.      Software Troubleshooting

• Given a scenario, troubleshoot PC operating system problems with appropriate tools
• Given a scenario, troubleshoot common PC security issues with appropriate tools and best practices
• Given a scenario, troubleshoot common mobile OS and application issues with appropriate tools
• Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools

5.      Operational Procedures

• Given a scenario, use appropriate safety procedures
• Given a scenario with potential environmental impacts, apply the appropriate controls
• Summarize the process of addressing prohibited content/ activity, and explain privacy, licensing and policy concepts
• Demonstrate proper communication techniques and professionalism
• Given a scenario, explain the troubleshooting theory