I. Overview:

This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools.

II. Duration: 40 hours (5 days)

III. Objective:

By the end of the course, learners will be able to:

• Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
• Manage Teams meetings, webinars, and town halls
• Configure Microsoft Teams Rooms and Surface Hub devices
• Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
• Apply identity and access management best practices

IV. Intended Audience:

• Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.
• They have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.
• To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

V. Prerequisites:

• Microsoft 365 and Microsoft Teams
• Networking, telecommunications, and audio/visual basics
• Identity and access management basics.

VI. Course outlines:

1. MS-721 Plan and design Teams collaboration communications systems

• Introduction to Teams meetings and calling: This module provides an overview of Microsoft Teams communication and collaboration options: Teams phones, auto attendants, call queues, meeting room devices, and different meetings types. It covers the benefits and limitations of Teams Phone, while also highlighting the importance of Teams devices in modern workplaces.
• Plan for Teams Phone: Learn about Microsoft Teams Phone and what is needed to make and receive phone calls, plan for Teams Phone devices, features, and cloud voicemail.
• Plan for Microsoft Teams Rooms and shared meeting spaces: Microsoft Teams Rooms are a great way to collaborate with your coworkers in and outside your organization. It lets you join scheduled meetings in a comfortable way without logging in into to compute unit of the room device. To get started with Microsoft Teams Rooms, you need to understand the differences and potential use cases of the different Teams Room devices, the way how these devices are technically managed, which licenses are needed and what it important for a user-friendly physical room installation.
• Plan and optimize network performance for Teams media: For real-time media in Microsoft Teams, network performance is key to a good user experience. In this module, we cover Teams real-time network requirements and how to optimize your network for Teams real-time media.
• Configure and deploy Teams Phone: Before Microsoft Teams Phone users can make or receive calls and use advanced features, phone numbers must be assigned and Microsoft Calling plans or Operator Connect must be configured.
• Configure and deploy Teams Phone with Direct Routing: In this module, you learn how administrators configure Teams Phone with Direct Routing to meet user needs for telephony through a PSTN.
• Extend Teams Phone with additional services: Teams Phone leverages other Microsoft services and can be extended with third-party solutions for policy-based compliance recording, contact center integration, and custom bots.

2. MS-721 Manage Teams collaboration communications systems

• Manage meetings and events experiences: Learn how to manage and configure meetings and events with Microsoft Teams, including town halls, webinars, and audio conferencing.
• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams: In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.
• Configure and manage voice users: Ongoing management is required as new employees start, or if their needs change. Learn how to manage voice user configuration, including enabling voice services and adjusting voice configuration.
• Configure auto attendants and call queues: Understand how auto attendants and call queues in Microsoft Teams can interact with callers to ensure they're connected your agents as quickly as possible. You'll also learn how to set up auto attendants and call queues.
• Configure, deploy, and manage Teams devices: Teams devices provide a familiar experience and are essential for a hybrid workspace. Learn how to provision and manage devices, and associated device accounts.
• Guided project - Prepare meeting room experiences: In this module, you'll prepare your Microsoft 365 developer tenant to be ready for the usage of Microsoft Teams Rooms. You'll create the tenant from scratch, change security related settings, and prepare Microsoft Teams Rooms specific tasks.
• Monitor and troubleshoot Teams collaboration communications systems: Troubleshooting is an important task that includes troubleshooting of phone number assignment, call failure and quality issues, client issues, and device issues. Call Analytics, Call Quality Dashboard, and the Teams Rooms Pro portal are also covered for monitoring, reporting, and troubleshooting.
• Configure BYOD spaces and bookable desks: Bring-your-own-device (BYOD) spaces and bookable desks are essential for a hybrid workspace. Learn how to configure buildings and floors, set up desk pools, and enable desk booking in Microsoft Places.