I. Overview:

This course is also available in a self-paced e-learning format with an active subscription to the SAP Learning Hub, as S4600E. In this course, you will learn about the fundamental business processes in SAP S/4HANA Sales, including how to perform the most important functions from presales to receipt of customer payment. You will also learn about the key master data in this area. The course also touches on integration with the areas of materials management, manufacturing (make- to-order process) and financial accounting.

II.    Duration:

5 days

III. Objectives

• This course will prepare you to:

-          Navigate in SAP S/4HANA using the SAP Fiori Launchpad

-          Maintain master data for sales processes

-          Execute sales processes

-          Describe features relevant during the sales process (e.g. availability check)

-          Handle customer complaints

-          Utilize reporting functions in sales

IV. Intended Audience

• Application Consultant
• Business Process Owner / Team Lead / Power User
• Program/Project Manager
• User

V. Prerequisites

• Essential

-          Basic business knowledge of processes in sales

• Recommended

-          S4H00 - SAP S/4HANA Overview course

VI. Course outlines

• Navigation with SAP Fiori

-          Identifying Key Features of SAP Fiori

• Enterprise Structures

-          Identifying Enterprise Structures in SAP S/4HANA Sales

• Overview of Sales Processes

-          Executing SAP S/4HANA Sales Processes

-          Processing Sales Documents

-          Processing Outbound Deliveries

-          Shipping Goods

-          Processing Billing Documents

• Master Data

-          Maintaining Business Partner Master Data

-          Maintaining Material Master Data

-          Maintaining Customer-Material Info Records

-          Maintaining Condition Master Data for Pricing

-          Explaining Additional Master Data Topics

• Automatic Data Determination and Scheduling

-          Analyzing the Results of Automatic Data Determination

-          Analyzing the Results of Delivery and Transportation Scheduling

• Availability Check

-          Performing an Availability Check – Basics

-          Performing an Availability Check - Further Topics

• Collective Processing

-          Executing Collective Processing

• Additional Processes in Sales

-          Using Presales Documents

-          Executing Make-to-Order Production

-          Selling Service Products

• Complaints Processing

-          Creating Credit Memo Requests

-          Cancelling Billing Documents

-          Creating Returns

• Monitoring and Sales Analytics

-          Utilizing the Sales Order Fulfilment App

Using Analytical Apps