I. Overview:

This course introduces Microsoft 365, an integrated cloud platform that delivers industry-leading productivity apps along with intelligent cloud services, and world-class security. You'll learn foundational knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) cloud model, with a specific focus on Microsoft 365 cloud service offerings. You will begin by learning about cloud fundamentals, including an overview of cloud computing. You will be introduced to Microsoft 365 and learn how Microsoft 365 solutions improve productivity, facilitate collaboration, and optimize communications. The course then analyzes how security, compliance, privacy, and trust are handled in Microsoft 365, and it concludes with a review of Microsoft 365 subscriptions, licenses, billing, and support.

II. Duration: 8 hours (1 day)

III. Intended Audience:

This course is designed for candidates looking to demonstrate foundational-level knowledge of cloud-based solutions to facilitate productivity and collaboration on-site, at home, or a combination of both. Candidates may have knowledge of cloud-based solutions or may be new to Microsoft 365.

IV. Prerequisites:

Familiarity with cloud computing concepts such as cloud models and cloud service types, like Software-as-a-Service (SaaS). If you're unfamiliar with basic cloud computing concepts, we recommend you take the first learning path from Microsoft Azure Fundamentals: Describe cloud concepts.

V. Course outlines:

1. Introduction to Cloud Infrastructure: Describe cloud concepts

• Describe cloud computing: This module introduces you to cloud computing. It covers things such as cloud concepts, deployment models, and understanding shared responsibility in the cloud
• Describe the benefits of using cloud services: This module introduces you to the benefits cloud computing can offer you or your organization.
• Describe cloud service types: This module covers the different cloud service types and shares some of the use cases and benefits aligned with each service type.

2. Describe Microsoft 365 apps and services

• What is Microsoft 365? Learn about Microsoft 365, the cloud-powered productivity platform that combines best-in-class Office apps with AI-powered tools, intelligent online services, and advanced security to help you achieve what matters most at work and in life.
• Describe productivity solutions of Microsoft 365: Learn about how the productivity solutions through Microsoft 365 help optimize operations, enhance content creation, and empower people to perform tasks in real-time from virtually anywhere.
• Describe collaboration solutions of Microsoft 365: Learn about how the collaboration solutions through Microsoft 365 unlock new ways of working together by helping people and teams stay connected, engaged, and ensure fluid communication across organizations.
• Describe the device and cloud endpoint management concepts and deployment options in Microsoft 365: Learn about how the business management solutions through Microsoft 365 provide people with a secure, personalized desktop experience and help organizations easily manage updates for all devices with a simplified admin experience.
• Describe the analytics and administrative capabilities available in Microsoft 365: Learn about how the analytics and administrative capabilities through Microsoft 365 help people build better work habits and business leaders improve the employee experience and business outcomes with data-driven insights and reports.

3. Describe Microsoft 365 security and compliance capabilities

• Describe the function and identity types of Microsoft Entra ID: Microsoft Entra ID is Microsoft's cloud-based identity and access management solution that connects people to their apps, devices, and data. Learn about the functions and identity types supported by Microsoft Entra ID.
• Describe access management capabilities of Microsoft Entra: A key function of Microsoft Entra is to manage access. Learn about Microsoft's Security Service Edge (SSE) solution, conditional access, and how Microsoft Entra roles and role-based access control (RBAC) help organizations manage access.
• Describe threat protection with Microsoft Defender XDR: Protect against cyber threats with Microsoft Defender XDR across endpoints, identities, email, and applications.
• Describe the data compliance solutions of Microsoft Purview: Learn how Microsoft Purview data compliance solutions help organizations manage risk and regulatory requirements.
• Describe Microsoft's Service Trust portal and privacy capabilities: Microsoft runs on trust! Here you'll explore the Service Trust Portal for content on how Microsoft delivers on our commitment of trust. You'll also learn about Microsoft Priva, a solution to help meet privacy goals.

4. Describe Microsoft 365 pricing, licensing, and support

• Describe Microsoft 365 pricing, licensing, and billing options: Learn about the pricing models for Microsoft cloud services and how Microsoft 365 is available through various licensing and billing options to meet the needs of people and organizations.
• Describe support offerings for Microsoft 365 services: Learn about how people and organizations can get the most out of their technology investments through the various support offerings for Microsoft 365 and how they can help improve Microsoft products for their organization.