OBJECTIVES

• Equipand systemize essential knowledge and skills for a professional IT manager;
• Improve capability of planning and managing IT resources (including human resources, investment, technology, and infrastructure) of businesses;
• Develop vision, strategies, plans, projects and solutions for IT application to respondrequirements and direction of business leaders;
•  Approach new trend in building enterprise information systems for management, administration, supervision and efficiency improvement of business operations;
• Shape requirements on skills framework and IT performance assessment framework, thereby build the image of a successful IT manager.

LEARNING OUTCOMES

• Identify vision, strategies for IT systems development within the operating direction of business leaders to establish the central role of IT in business activities;
• Develop plan, portfolio and requirements on budget according to different maturity levels of IT application in businesses;
• Develop and manage effectively IT portfolio, programs and projects with the goal of optimizing costs and improving service quality;
• Develop model and plan to evaluate benefits of IT investments, thereby propose new initiatives;
• Develop and implement plans and programs to ensure information security, operational continuity and sustainability of IT systems;
• Manage professional activities, such as configuration, asset, risks, changes in the process of deploying and operating IT systems within essential skills and tools;
• Equip and systemize essential knowledge and skills to build, manage and develop IT systems (including hardware, software, and networking infrastructure) to improve efficiency and role of IT in business operations;
• Support development and deployment of domain architectures, solutions and products to meet business needs, provide new services and better management of business resources, including IT resources.

 POTENTIAL LEARNERS

• IT administrator;
• IT system supervisor;
• IT team leader;
• IT assistant manager;
• IT manager;
• Individuals being willing to become an IT manager or an IT leader in the future.

CERTIFICATE

• After the course, learners will receive a course accomplishment certificate provided by Robusta.

PREREQUISITE

• Having experience in any works relating with IT systems management.

COURSE OUTLINE

• Necessity of the Training Program in the new trend of IT management:

+         Triangle model: IT management, IT governance and IT strategy management driven by business activities

+         Quadrangle model (IT management, IT governance, IT strategy management and IT performance assessment driven by business optimization

+         Movement from triangle modelto quadrangle model.

• Skills framework and IT performance assessment framework for an IT manager:

+         Skills framework;

+         IT performance assessment framework.

•  Generic skills:

+         Leadership and problem solving;

+         Teamwork, interpersonal, and IT team building;

+         Communication and conflict management, and logical analysis;

+         Soft skills: Oral and written communications, presentation & meeting handling;

+         Stakeholder management in IT activities;

+         Risk management in IT activities.

•  Business skills and methods:

+         Structures and IT related roles in an organization

+         Budget management for IT activities;

+         Business case and business scenario

+         Organization and business functions for IT departmentin businesses;

+         IT visioning and strategic planning;

+         Business culture and business performance assessment (business metrics and legacy investments).

• Enterprise architecture skills:

+         Business modeling and business process design;

+         Role design, organization design, data design, application design, and services design;

+         Systems integration, systems behavior, and business interworking;

+         IT industry standards;

+         Architecture principles design, architecture views and viewpoints design;

+         Building block design and solutions modeling;

+         Benefits and cost analysis in IT activities.

• Portfolio, program and project management skills:

+         IT portfolio, program and project management;

+         Manage scopes and requirements of IT projects and programs;

+         Manage and optimize IT investment (CAPEX) and operation cost (OPEX);

+         Time management;

+         Manage and improve quality of systems and services;

+         Change management;

+         Value management.

• IT general knowledge skills:

+         IT application development methodologies and tools;

+         Programming languages;

+         Brokering applications, information consumer applications, and information provider applications;

+         IT infrastructure, networks and systems;

+         Storage management;

+         Web-based services;

+         Commercial-Off-The-Shelf (COTS) products, Software-as-Service (SaS) products;

+         Service level agreements;

+         Management utilities;

+         Enterprise continuums;

+         Migration planning.

• Technical IT skills:

+         Software engineering;

+         Configuration management;

+         Security and business continuity;

+         Systems and network management, network services, operating system services, and communications infrastructure and services;

+         Data interchange and data management;

+         Graphics, image and user interface;

+         Transaction processing and international operations.

• Legal environment skills:

+         Contract law and management;

+         Commercial law, procurement law and bidding law;

+         Fraud and data protection.

REFERENCES

• Managing Information Technology - 7th edition, Carol V.Brown, Daniel W.Dehayes, Jefferey A.Hoffer, E. Wainright Martin, William C. Perkins, Prentice Hall (2012)
• The Effective CIO, Eric J.Brown, William A. Yarberry, Jr., CRC Press (2009)
• Guide to Enterprise IT Architecture, Col Perks, Tony Beveridge, Springer (2003)
• TOGAF Version 9: The Open Group Architecture Framework,The Open Group, VHP(2008)
• IT Architecture for Dummies, Kalani Kirk Hausman, Susan L.Cook, Wiley (2011)
• Making IT Governance Work in a Sarbanes-Oxley World, Japp Bloem, Menno van Doorn, Piyush Mittal, Wiley (2006)
• Leading IT Projects, Jessica Keyes, CRC Press (2009)
• Enterprise Systems for Management, Luvai F. Motiwalla, Jeff Thompson, Prentice Hall (2009)
• Essential Software Architecture, Ian Gorton, Springer (2006)
• Information Security - A Manager’s Guide to Thwarting Data Thieves and Hackers, Philip Alexander, Greenwood (2008)
• Software Engineering - 9thedition, Ian Sommerville, Pearson (2011)
• Fundamentals of Information Systems, David Kim, Michael G. Solomon, Jones and Bartlett (2012)
• Fundamentals of Database Systems - 6th edition, Elmasri, Navathe, Addison - Wesley (2011)
• PMBOK Guide 4th edition: A Guide to the Project Management Body of Knowledge, PMI, PMI (2008)
• Project Management: The Managerial Process, Erik Larson, Clifford Gray, McGraw-Hill (2011)