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Overview:

Managing the facilities of today’s hi-end and hi-availability data centres is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today's mission critical data centres, especially since many of the data centres are operating at, or near, their design limits and downtime is never an option. The way a data centre is managed at the facilities layer makes all the difference. Even a data centre designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.

The Certified Data Centre Facilities Operations Manager course is a 3 day course which will enable participants to gain in-depth knowledge in managing data centre operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, effective and effcient and much more.

Duration: 03 days (24 hours)

Objectives:

After completion of the course the attendee will be able:

- To setup a data centre facilities operations team

- To manage and motivate your facilities management team

- To setup SLA’s and manage them including liabilities, KPI’s etc.

- To manage vendors and measure their performance

- To manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.

- To manage safety & statutory requirements

- To effectively and effciently manage data centre operations

- To manage documents

- To set-up equipment life cycle including testing

- To define data centre design limits and set-up and manage a proper capacity management plan

- To commission and de-commission equipment

- To go about IT cable management

- To manage the day-to-day data centre operations

Intended Audience:

The primary audience for this course is an IT, facilities or Data Centre Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data centre operations.

Prerequisites:

It is advisable for the participants to have some experience in data centre operations although it is not required. Highly recommended is to attend the CDCP® prior to attending CDFOM®.

Course outlines:

1. The Data Center Operations Team

Criteria and attributes to leadership
How to set-up up an efficient and effective facility management operations team structure
Defining roles, responsibilities and skill metrics
Key Performance Objectives (KPO) and appraisals
Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
Training and assessments
Shift management, scheduling and roster planning

2. Vendor Management

Vendor selection and qualification
Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
Key considerations of a vendor agreement for services
Performance measurement and reporting

3. Facilities Maintenance

Maintenance options
Main considerations for maintenance agreements
The practicality in deciding between comprehensive/non- comprehensive maintenance regimes
Warranty pit falls
Service reports alignments with maintenance agreements
Tiered maintenance considerations
Preventive, Predictive, Condition and Reliability Centerd (RCM) based maintenance
Managing on-site /off-sites spares and how to determine which spares to keep on-site

4. Managing Safety & Statutory Requirements

Statutory and industry compliance/regulations
Emergency response and safety policies and procedures
PTW (Permit To Work) requirements and procedures
General rules and regulations for the Data Center
Ergonomic workspace
SOP’s for power outage, fire, bomb threat etc.

5. Service Level Agreement (SLA) Management

DefiningtheDataCenterdesignlimitations
Defining measurement criteria and reporting
Alignment of business SLA with vendor SLA
Defining chance management procedure for installation and de-installation of new equipment
Reporting and escalation management

6. Managing Physical Security

Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
SOP (Standard Operating Procedures) in managing day to day security access control, such as;
Entry/exit control and access management
Permit-To-Work(PTW) and contractor working progress Delivery of goods
Customer access Etc.
Effective patrols routing and how to ensure 24x7 vigilance
Handling external threats; crisis/emergency situations
Security incident management

7. Managing Daily Data Center Operations / Floor Management

ITSM/ITIL (IT service management) in the Data Center
Shift hand-over requirements and procedures
Asset and inventory management for hardware, software, spares, consumables, etc.
Floor management procedures and duties such as rack space allocations, management of installers
Pre-installation analysis for power, cooling, weight, EMF, fire protection and other influencing factors
From truck to rack
Handling of incoming equipment
Inspection, unpacking and security procedures
Staging procedure and requirements
Equipment movement into the computer room
Finishing up the installation
De-installation/commissioning procedures

8. Capacity Management

Defining the design limits of the Data Center
Setting up thresholds, monitoring and reporting
Business review and future capacity planning
Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and configuration management solutions

9. Cable Management

Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
Cabling specification & labelling based on ANSI/TIA-606
In-rack power and network cabling
Labelling requirements
Cabling/cable tray layout documentation

10. Data Center Cleaning and Pest Control

Types of pollution found in Data Centers such as H2S, air-particulates etc.
Common causes of pollution in the Data Center
Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances

11. Data Center Monitoring and Automation

Data Center monitoring requirements
Threshold setting and reporting requirements Notification and escalation requirements
Automated 24hrs helpdesk ticketing systems
Incident and customer complaint management & change management
Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

12. Managing Documentations/Archives