Microsoft Office 365 Administration and Troubleshooting


This course will discuss administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course will arm you with the skills to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

NOTE: This course is intended for IT professionals who are or will be required to support an existing enterprise Office 365 deployment.  For those evaluating or deploying a new enterprise Office 365 environment please refer to Enabling and Managing Office 365


03 days


After completing this course, students will be able to:

  • Describe Office 365 services
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell
  • Administer and troubleshoot directory synchronization and directory objects
  • Administer and troubleshoot Exchange Online
  • Administer and troubleshoot Skype for Business Online and Microsoft Teams
  • Administer and troubleshoot SharePoint Online
  • Administer and troubleshoot Office 365 ProPlus
  • Administer and troubleshoot compliance and security Office 365
Intended Audience:

IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365.  These professionals should have at least three years of experience working in their respective fields: ideally in the areas of system administration, network administration, and messaging.


Before attending this course, students must have the following:

  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS)
  • A minimum of one year of experience working with name resolution, including DNS 
  • Experience working with certificates, including public key infrastructure (PKI) certificates 
  • Experience working with Windows PowerShell 
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required
Course outlines:

1.   Office 365 services Overview

  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients

2.   Office 365 administration, tools, and techniques

  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365 
  • Troubleshooting administration in Office 365

3.   Administering and troubleshooting directory synchronization and directory objects

  • Directory synchronization and federation overview 
  • Azure AD Connect management 
  • Managing users and groups objects in Office 365
  • Troubleshooting objects and directory synchronization in Office 365

4.   Administering and troubleshooting Microsoft Exchange Online

  • Exchange Online management
  • Administering Exchange Online recipients 
  • Administering client access policies in Exchange Online 
  • Troubleshooting Exchange Online

5.   Administering and troubleshooting Skype for Business Online and Teams

  • Skype for Business Online and Teams overview
  • Administering and managing Skype for Business Online and Teams
  • Troubleshooting Skype for Business Online and Teams

6.   Administering and troubleshooting SharePoint Online

  • SharePoint Online management overview
  • Administering SharePoint Online site collections 
  • Administering external users in SharePoint Online 
  • Configuring OneDrive for Business 
  • Troubleshooting SharePoint Online

7.   Planning and deploying Office 365 ProPlus

  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments 
  • Troubleshooting Office 365 ProPlus deployments

8.   Administering and troubleshooting compliance and security in Office 365 

  • Overview of compliance features in Office 365
  • Administering information protection in Office 365
  • Administering compliance features in Office 365 
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection
  • Online

  • At Ho Chi Minh City

  • At Ha Noi

Other courses